1. A project consultant meets with you by appointment in our studio.
2. We ask you to bring any ideas, photos as well as the measurements of the space we will be addressing.
3. We discuss your ideas for the project with you and determine:
   • Which of our products will best accommodate your ideas/budget
   • Complexity of the project, based on your ideas
   • Preliminary discussion of the design
   • Proposed installation
4. We prepare a written project proposal with estimated costs and project schedule. If the job is small and uncomplicated the proposal will be provided during the consultation, otherwise we will prepare the proposal afterwards and either mail, fax or email it to you.
5. If you are in agreement with our proposal, we require a 50% deposit to begin the project. This covers the design fee and materials.
   In the event that you should decide to cancel your order prior to design work beginning, the deposit is 100% refundable. If you cancel after/during the design, your deposit will be refunded except for $150. Deposits are not refundable once materials have been ordered as we incur a cost at that time that we cannot recoup from our vendors.
6. Your project is scheduled and the design work begins. The Design Consultant may request to schedule a job-site appointment to make templates if unusual glass cuts are required.

1. Our designer develops your design using our specialized CAD tools. The design is sized to fit the dimensions of your project and initial colors/textures/bevels and lead selections added based on the preliminary discussion.
2. Your design will be sent to you via email, fax or mail once the initial draft is completed to get your approval.
3. Once the design draft is approved, the Design Consultant contacts you to schedule a appointment for color selection.

Color Section (~30 minutes)

1. You will look at the actual colors in our studio, finalize color/texture/lead/bevel selections, and sign off on the design.
2. Upon approval, your project moves into the production schedule.

Execution

1. All materials are ordered.
2. Your project is scheduled for fabrication by our skilled crafts-persons.
3. Your decorative glass is fabricated, cleaned, inspected and prepared for installation.

Installation

1. Last but not least, we provide services to deliver and install your finished piece into the space which will become its' home.
2. We will call to schedule a convenient time to install your project. Once installed, we will instruct you on how to clean and care for your new decorative glass piece and collect the balance of payment.